Experiences

August 2024 · Present

Housing and Conferences Services – McMaster University

Successfully managed over 600 applications and logistics by coordinating with departments to manage room bookings and interview schedules during the selection and hiring process for 70 new Community Advisors at McMaster University
Enhanced training programs by collaborating with staff to develop sessions and establish hiring criteria, ensuring alignment with HR-approved language and recruitment goals
Executed organized Residence Tours by planning and scheduling McMaster Preview Days, creating detailed staffing schedules and managing visitor flow to ensure over 300 prospective students and families experienced a welcoming atmosphere
Fostered a positive work environment by supervising and motivating a team of 14 student members, maintaining high morale and efficiency throughout many Preview Days
Demonstrated strong organizational skills by managing logistics and staffing for large events, utilizing Excel and Outlook to ensure efficient communication and scheduling

October 2024 · Present

Alleviate Physiotherapy

Enhanced clinic operations and patient satisfaction by efficiently managing patient schedules, registration, and appointment reminders, and processing claims using Juvonno EMR and third-party billing portals, ensuring seamless customer service
Streamlined administrative workflows by assisting in onboarding new patients and maintaining accurate patient records, supporting the Clinic Director in enhancing operational efficiency
Improved tracking and approval process by processing claims and tracking approvals through EHC, HCAI, and WSIB portals, ensuring accurate and timely billing
Maintained a professional and sanitized clinic environment by preparing and disinfecting treatment rooms and equipment, contributing to high standards of care and safety

August 2023 · January 2024

Lighthouse Labs

Streamlined onboarding process for over 200 students in Data Science, Cyber Security, and Web Development boot camps by onboarding and welcoming students, ensuring a seamless environment and fostering strong community ties
Enhanced data management efficiency by automating student information transfer from the learning management system through a web extension that transfers data to Google Sheets, improving organizational skills
Improved student retention and engagement by conducting one-on-one meetings and collaborating with management to develop tailored support plans, utilizing strong communication skills
Fostered community and engagement through weekly online events, enriching the student experience and utilizing excellent organizational skills
Facilitated effective communication between students and staff using G Suite, Slack, and Discord, providing excellent customer service support and demonstrating strong verbal and written communication skills

November 2021 · April 2023

McMaster University

Maintained and ensured the physical, mental, and social safety of all participants, properly documenting and reporting issues to RLAC
Delivered interactive and engaging activities both in-person and online
Provided resources and guidance to students with school and life-related issues
Managed conflicts and escalated issues while adhering to strict guidelines and policies
Actively promoted events and information regarding ever-changing school and residence policies
Created a positive and safe environment that fosters growth, development, and success
Managed administrative tasks and filed weekly reports regarding the student community

November 2020 · August 2021

Scarborough Health Network

Provided technical support using laboratory software to process lab specimens
Prepared and organized lab equipment, maintained inventory, received, and processed shipments
Supported a high-volume Covid-19 testing laboratory, conducting over 15,000 tests per day
Utilized MS Excel to streamline lab operations, saving significant time each week
Assembled Covid-19 testing kits for Sunnybrook Hospital
Adhered to lab protocols, sanitation standards, and proper waste disposal procedures
Handled filing and communication of Public Health Lab results

August 2022 · April 2023

McMaster Student Wellness Centre

Developed and facilitated activities, workshops, and small events to promote campus wellbeing
Represented the SWC among the student body, acting as an approachable resource
Collaborated with other departments to deliver impactful programs and campaigns regarding student mental health
Contributed to health promotion initiatives related to food literacy, mental health, physical activity, sexual health, and substance use
Monitored and measured the effectiveness of wellness initiatives to continuously improve outreach efforts

October 2020 · January 2023

Humber River Health

Gained exposure to electronic medical records system, Meditech, and assisted with various hospital operations
Efficiently guided patients, visitors, and staff to their destinations, ensuring smooth hospital operations
Managed a multi-line phone system, addressing inquiries and transferring calls to appropriate departments
Provided accurate information on hospital services, policies, and procedures
Handled sensitive information with discretion and confidentiality, adhering to hospital policies and privacy regulations
Assisted in patient-inquiry phone calls using AVAYA software and Meditech, developing administrative skills in a healthcare setting

October 2020 · April 2021

William Osler Health System

Assisted with COVID-19 screening and various hospital operations to ensure safety and efficiency
Welcomed and screened visitors, patients, and staff using COVID-19 screening tool
Ensured safety by adhering to hospital policies such as providing PPE and sanitization procedures
Ported out-patients and inpatients to their medical appointments and departments within the hospital
Coordinated with healthcare workers to enhance patient and visitor flow within the floor
Gained experience using electronic medical records (EMR), Meditech to locate patients and verify appointments

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